As an education publisher or service provider, you benefit from a relationship with PES in the following ways:
Reduced cost – You can reduce or eliminate the cost of keeping your own trainers on staff full-time, as we become your virtual training department or supplement your existing staff.
Increased geographic coverage – We can dispatch trainers across the US and Canada on very short notice.
Improved capabilities – We have more than 35 years of collective experience in developing highly effective training materials and workshop presentations for a variety of products and services. In addition, as new products are released, we can quickly develop new workshops to speed introduction.
Product feedback – Our knowledgeable staff can help communicate the user’s perspective back to your development staff to improve future feature set development.
Flexibility – If something isn’t working, our tenacious staff will work hand-in-hand with your team to make it right, and do it quickly.
As an education publisher or service organization, providing professional training to your end users always makes the implementation and continued use of your product more successful. Learners are busy and have a lot going on each day. If your product or service isn’t seen as integrating easily into their routine, helping them to solve problems and positively impacting the learning in their classroom, the likelihood of their using and supporting the product is small.
Ultimately, they just quit using it and the publisher loses on three fronts:
- You have an unhappy customer.
- Your product can become branded as “shelfware” – the kiss of death to any software tool.
- The advantages of your product or service is lost to those who could benefit from it.
The way to prevent this dilemma is to provide high-quality, timely product training to your clients, all the while keeping an eye on cost and your bottom line.
At PES, we understand that professional training can comprise an important revenue stream for our clients, and we don’t seek to divert that stream. We seek instead to make it more profitable for you by replacing salaried employees who receive compensation benefits and represent a significant overhead cost with highly qualified, non-salaried consultant trainers who require no benefits and can be employed on an as-needed basis. If you desire to retain your staff, we can work with them as team members to help them accomplish more training in less time, delivering more value to your customers at less cost to you.
We are a knowledgeable and flexible learning organization committed to providing competitive value and services to our customers. In today’s fast-paced world, we accept change as the rule, not the exception. We help you devise cost-effective methods of doing business in a swiftly evolving marketplace.
Our instructors are located across the country, and travel throughout the nation facilitating workshops. Their experiences provide them with perspectives from many different viewpoints. This wealth of ideas and knowledge allows our instructors to bring more value as workshop facilitators.
Our instructors have earned various advanced degrees, including Ph.D. and Master of Education, Computer Education, Adult Education, and Educational Specialist. They have played various roles in their respective districts: classroom teacher, administrator, director of technology, curriculum coordinator, and in-service coordinator, just to name a few. Within these roles, all of our instructors were classroom educators or adult education providers in their “former lives.” They know what is important to those still “in the trenches” and can connect through that shared experience to address real world concerns and prepare your customers for the most effective applications of your products in a learning environment.
We meet face-to-face with our instructors at our semi-annual training conferences and monthly via teleconference. Through these modes, they keep up on current educational trends, workshop best practices, technological innovations and new product release information. All of this helps them bring fresh ideas and up-to-date insight to their training roles.
Enhanced Credibility – Workshop participants trust professional instructors because they’re not salespeople. Instructors are perceived to be at trainings solely to teach, not to sell. Yet our professional instructors coordinate with salespeople and your company to gather customer information, to deliver that training not only effectively but with enthusiasm and an understanding of what it takes to encourage participants to embrace your products as solutions that will help make their job easier. In this way, we provide the support that makes each sale successful.
Peer Respect – Educators relate to our professional instructors because most have been in a classroom themselves, and can understand the frustrations and challenges your end users are subject to. They also grasp the ways that your product can help them reap the immense rewards that can only belong to successful educators.
Comfort and Flexibility – Our professional instructors are trained to teach adults effectively. They know what to expect when instructing a group of participants: How to work with reluctant as well as eager learners, and how to connect in end users’ minds the product they are instructing to their prior knowledge and their work environment. Because of this familiarity, participants are far more likely to adopt your product in the course of their everyday class work.
Self-perpetuating Momentum – Our professional instructors learn from each other and from your sales representatives. They are open to sharing ideas and methods for teaching your product, which greatly enhances future presentations.
Professional Connection – Our team of former teachers and professional trainers knows professional development. We understand the concerns of educators and learners because we have been in the classroom and board room. Our professional instructors help you open and build lines of communication with your customer base. We represent your company authoritatively, with pride and a hard-working Midwestern attitude!
Professional Education Solutions can be a valuable addition to your current professional development staff. We are flexible and can be available at a moment’s notice to help “fill in” when you have a high demand for training. Using our trainers, you can maintain a strong support presence even when your professional development staff is stretched thin. We can be your highly-qualified arms, legs, brains and smiles!
But keep in mind that PES is so much more than training. Our team, experienced in instructional design, can assist with curriculum development and the creation of other resources to enhance the learning experience.
PES offers a turn-key solution to your training needs. Our cadre of instructors is versatile and experienced in developing workshops and instructional materials that engage and inform. Where other training organizations may focus on non-specific product professional development, our goal is to integrate your product’s training with skills that are real-life and immediately applicable. The results are happy learners and productive employees.
We have a large pool of available instructors, as well as resources for quickly locating new ones. We also have contingency plans in place. Our method for getting new instructors “up and running” quickly is proven, and we are confident that we can meet any demand that comes our way.
We are obsessed with customer satisfaction, and our instructors know that their job isn’t finished until their trainees have provided immediate feedback about their PES workshop experiences. Information we have compiled indicates that
- 98% of the participants in our workshops gave our instructors top ratings.
- 91% of the participants in our workshops gave the workshop overall the highest rating.
Professional Education Solutions stands behind our people and our service. We know our fundamental responsibility is to consider how our actions and attitudes affect your customers’ opinions and satisfaction. We appreciate that we’re only as good as our last workshop. We will work cooperatively with you and your customers to address any expressions of dissatisfaction by a customer with respect to the products or training provided by PES, until we arrive at a resolution that is mutually agreeable to everyone involved.
Professional Education Solutions is an organization that prides itself on its integrity, teamwork and exceptional performance. We are committed to doing what’s right, without exception. Knowing the value placed on intellectual property in today’s competitive marketplace, we guard your trade secrets as though they were our own.
Each of our clients works with us in a different manner, determined by their individual needs. While we are available for occasional visits to your corporate headquarters, we can communicate quite efficiently through telephone calls and e-mail, during weekly or monthly meetings.
We are experts at the development of processes to strengthen communication and relationships between all leadership levels of workshop participants and your company, to ensure timely addressing of any issues and the regular flow of product-positive messaging to your customers.
PES is adaptable to your needs. You can avail your firm of 100% of our service offerings, or a tailored combination of services that best addresses your company’s unique after-sale needs. We can work as an extension of your existing training team, or become your entire virtual training department. Because of this structural flexibility, our clients find our services timely, practical, efficient, and economical.